Accessibility Statement
Last updated: November 13th, 2025
The Fragrance Vault (“we”, “us”, “our”) is committed to ensuring that our website and online shopping experience are accessible to all customers, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and follow best practices for usability, clarity, and equal access.
We believe that every customer deserves a seamless and inclusive shopping experience, and we continually work toward improving accessibility across all digital platforms.
1. Our Commitment
We aim to provide:
- Accessible navigation
- Clear and readable text
- Logical site structure
- Screen-reader compatibility
- Keyboard-friendly functionality
- Image alt text where appropriate
- High-contrast visual elements
- Consistent and predictable layouts
Our goal is for everyone—including customers using assistive technology—to access and enjoy our website.
2. Ongoing Efforts
To maintain and improve accessibility, we:
- Regularly review our website for WCAG 2.1 compliance
- Conduct manual and automated accessibility tests
- Continuously update pages to improve readability and functionality
- Follow Shopify’s accessibility standards and capabilities
- Ensure new content and features are accessible when added
- Accessibility is an ongoing commitment, and we welcome feedback to help us improve.
3. Third-Party Integrations
Some features, apps, or content on our website are provided by third-party platforms.
Examples include:
- Shopify checkout
- Payment processors (PayPal, Venmo, Apple Pay, Google Pay, Airwallex)
- Shipping integrations
- Social media plugins
- Pop-ups or marketing tools
While we encourage third parties to provide accessible content, we cannot guarantee the accessibility of tools outside our direct control.
4. Accessibility Limitations
Despite our best efforts, some content may not yet fully comply due to:
- Technical limitations
- Third-party apps or embedded code
- Legacy elements that require updates
We work continuously to identify and correct issues that may interfere with accessibility.
5. Assistance & Support
If you experience any difficulty using our website or accessing information, we are here to help.
You may contact us for support:
📧 support@shopthefragrancevault.com
Please include:
- A description of the accessibility issue
- The page or feature you were trying to use
- What device/browser/assistive technology you were using
We will respond promptly and offer alternative methods to access the information, place an order, or receive assistance.
6. Feedback Welcome
We value your suggestions and are always seeking ways to improve accessibility.
If you have feedback or recommendations, please email:
Shipping Locations
KLYR Skincare currently ships to [list of countries/regions you serve, e.g., the U.S., Canada, and select international destinations]. If your location is not available at checkout, please contact us at [customer support email].
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping MethodEstimated Delivery TimeCostStandard Shipping3-7 business days[Insert Cost]Expedited Shipping2-3 business days[Insert Cost]Overnight Shipping1 business day[Insert Cost]
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
International Shipping
- We offer international shipping to select countries.
- Delivery times may vary based on customs processing in your country.
- Customers are responsible for any customs duties, taxes, or import fees.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order [insert tracking link if applicable].
Lost or Stolen Packages
KLYR Skincare is not responsible for lost or stolen packages. If your package shows as delivered but you have not received it, please check with your local courier or contact our support team for assistance.
Shipping Delays
While we strive to deliver orders on time, delays may occur due to weather conditions, carrier issues, or high order volumes. We appreciate your patience and will do our best to keep you updated.
For any questions or concerns regarding your order, please reach out to us at [customer support email].
