Policies & Customer Information
🌸 THE FRAGRANCE VAULT — POLICY CENTER
A curated hub for all customer policies & information.
Welcome to our Policy Center.
For your convenience, all official policies, guidelines, and customer support pages are organized below.
We encourage all customers to review these sections prior to placing an order.
📦 Orders, Returns & Authenticity
↳ Refund & Return Policy
Your full guide to return windows, store credit, eligibility, and damaged/defective items.
🔗 https://shopthefragrancevault.com/pages/return-policy
↳ Authenticity Guarantee & Product Assurance
Our commitment to selling only 100% authentic, U.S.-sourced designer fragrances, and how authenticity reviews work.
🔗 https://shopthefragrancevault.com/pages/authenticity-guarantee
🚚 Shipping & Delivery
↳ Processing & Shipping Policy
Processing times, shipping timelines, lost/stolen package policies, returned mail, and address requirements.
🔗 https://shopthefragrancevault.com/pages/shipping-polic
💳 Payments & Disputes
↳ Payment & Billing Policy
Accepted payment methods, fraud prevention, chargeback rules, and dispute consequences.
🔗 https://shopthefragrancevault.com/pages/payment-billing-policy
📄 Legal & Compliance
↳ Terms of Service
Your agreement with The Fragrance Vault when placing an order or using our website.
🔗 https://shopthefragrancevault.com/pages/terms-of-service
↳ Privacy Policy
How your data is collected, used, shared, and protected.
🔗 https://shopthefragrancevault.com/pages/privacy-policy
↳ Cookie Policy
How we use cookies, analytics, and tracking technologies on our website.
🔗 https://shopthefragrancevault.com/pages/cookie-policy
↳ Disclaimer Policy
Important information about product variations, manufacturing differences, and authenticity limitations.
🔗 https://shopthefragrancevault.com/pages/disclaimer-policy
↳ Accessibility Statement
Our commitment to a fully accessible shopping experience.
🔗 https://shopthefragrancevault.com/pages/accessibility-statement
❔ Support & Information
↳ FAQs (Frequently Asked Questions)
Shipping, returns, authenticity, delivery, chargebacks, performance questions, and more.
🔗 https://shopthefragrancevault.com/pages/faqs
↳ About Us
Learn more about who we are and how we source our fragrances responsibly.
🔗 https://shopthefragrancevault.com/pages/about-us
↳ Contact Us
Need assistance? Our support team is here to help.
🔗 https://shopthefragrancevault.com/pages/contact
✨ Thank You for Shopping With Us
We appreciate your trust in The Fragrance Vault.
If you need assistance with any order, policy, or product, our customer support team is only an email away.
Shipping Locations
KLYR Skincare currently ships to [list of countries/regions you serve, e.g., the U.S., Canada, and select international destinations]. If your location is not available at checkout, please contact us at [customer support email].
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping MethodEstimated Delivery TimeCostStandard Shipping3-7 business days[Insert Cost]Expedited Shipping2-3 business days[Insert Cost]Overnight Shipping1 business day[Insert Cost]
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
International Shipping
- We offer international shipping to select countries.
- Delivery times may vary based on customs processing in your country.
- Customers are responsible for any customs duties, taxes, or import fees.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order [insert tracking link if applicable].
Lost or Stolen Packages
KLYR Skincare is not responsible for lost or stolen packages. If your package shows as delivered but you have not received it, please check with your local courier or contact our support team for assistance.
Shipping Delays
While we strive to deliver orders on time, delays may occur due to weather conditions, carrier issues, or high order volumes. We appreciate your patience and will do our best to keep you updated.
For any questions or concerns regarding your order, please reach out to us at [customer support email].
