Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
Q: How long does it take to process and ship my order?
Q: How long does it take to process and ship my order?
Orders take 4–7 business days to process and an additional 3–8 business days for shipping, depending on the method selected at checkout. Please allow extra time during sales and holidays.
Q: Can I update my shipping address?
Q: Can I update my shipping address?
Yes, as long as your order hasn’t shipped. Once your order is on the way, we’re unable to change the address. Email us at thefragrancevaulthelp@gmail.com ASAP if you need to update it.
Q: Do you accept returns?
Q: Do you accept returns?
We accept returns for store credit only within 7 days of delivery. Items must be unused, unopened, and in original condition. A 10% return fee will be deducted from your credit.
Q: Do perfumes expire?
Q: Do perfumes expire?
Yes, but most last several years if stored properly. Keep them in a cool, dry place away from direct sunlight to extend their shelf life.
Q: What’s the difference between Eau de Parfum and Eau de Toilette?
Q: What’s the difference between Eau de Parfum and Eau de Toilette?
- Eau de Parfum (EDP): Higher concentration, lasts longer (6–8 hours)
- Eau de Toilette (EDT): Lighter concentration, lasts 3–5 hours
Q: Do you offer international shipping?
Q: Do you offer international shipping?
Currently, we only ship within the U.S., but international shipping may be added soon!
Q: How should I store my perfume?
Q: How should I store my perfume?
Store in a cool, dry place away from direct sunlight and extreme temperatures. Keep the bottle tightly sealed to avoid evaporation and oxidation.
Q: What are fragrance notes?
Q: What are fragrance notes?
- Top notes are what you smell first (fresh, light)
- Middle/heart notes emerge as it dries down (floral, spicy)
- Base notes are the long-lasting foundation (musk, wood, amber)